U.S. Customs will often use the Form CBP28 (Request for Information) form to gather information from an importer. A sample of the form can be seen HERE. If you receive this form from Customs it may just be that Customs needs a little more information about your import shipment however it could be something much more dangerous.
If your company receives a CBP28 form it is important to note that Customs allows an importer only 30 days from the date of the Notice to reply, and that the failure to reply within that timeframe can mean you will receive a bill from Customs for additional duty and interest. If you cannot reply within the 30 day time limit you should contact the Customs officer named before the 30 days expires and request an additional 30 days to reply - Customs will normally grant this extension.
Importers should look closely at the form to see exactly what Customs requires. In some cases they will ask one specific question. In others they may ask for many types of information and documentation. In some instances they may request samples of your products and sales literature. It is critical that Customs is given all that they have requested on the CBP28.
Customs may use the CBP28 request to gather information to determine whether your products might be subject to Trade Remedy Laws (more info HERE). Considering the high duties which can apply to products covered under Trade Remedy Laws the importer must act quickly.
It is usually wise to speak with an expert (a Customs Broker, customs consultant or customs attorney) to discuss the request and to determine if a great issue may exist. If you receive a CBP28 form we would be happy to take a look at it for you and help you determine the steps you may need to take to help ensure that you address any issues of non-compliance before those issues lead to Customs' penalties. Please contact us at email@example.com.